Wayne Poitras

Organogenesis, Inc

Contact Details

Organogenesis, Inc


• High performance IT Operations leader responsible for managing all aspects of production systems for global blue chip clients.
• Strengths include overseeing real-time production on multiple marketing database systems, facilitating team meetings between multiple stakeholders, complex problem solving, and developing best practices for client operations.
• Maintain daily operations including problem resolution, break fix, assisting across Customer Support teams and providing liaison / escalation support with support vendors
• Works with Database Administrators and IT Operations to resolve technical issues and identify optimal solutions.
• Working with a large amount of data & figures to add value by analyzing a variety of data sources
• Review project deliverables and project tracking
• Business and technical requirement in analysis, elicitation, verification and methodology development
• Migration of desktop and operating systems experience. Windows 7 & Windows 10
• File server & Application server experience
• Service Now ticketing system Administrator experience
• Salesforce ticketing system Administrator experience
• Experience in ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems.
• desktop support and software applications.
• desktop computing
• Business & IT systems Analyst.
• Power BI Administrator