I am the founding Director of Institutional Effectiveness at Pacific Northwest University. I have a doctorate in higher education with a major in performance improvement leadership. I have always had a propensity to focus on finding ways to improve efficiency and effectiveness in my own work and the work of others so I was naturally drawn to the performance improvement specialization. I believe that the building blocks of performance improvement are self-reflection, communication, collaboration, and servant leadership.
I received a Masters of Information Systems Management (MISM) with a project management emphasis from Keller Graduate School and a Bachelor’s of Science (BS) in Computer Information Systems (CIS) with an emphasis in database management from DeVry University. I have work experience in program evaluation, faculty workload and evaluation processes, survey design and management, database management, project management, business analysis, quality/process improvement, scorecards, software systems training and implementation, and systems improvement. I have been consistently recognized for my ability to develop brand new systems and processes, lead project teams, document complicated processes using flowcharts, develop and lead user training, and successfully lead cross-unit teams through collaborative projects. I am equally successful in both team and self-directed settings, and proficient in a range of database applications, systems analysis/design methodologies, quality/process improvement frameworks and project management. Consistently recognized for my ability to teach technical concepts and software by accommodating multiple learning styles.