Experienced Report Analyst with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Operations Management, Workforce Management, Contact Centers, Management, and Business Process Outsourcing (BPO).
I started working as agent in SITEL in 2004; in 2006 I had the opportunity to be Project Analyst for LG Electronics EMEA campaign in SITEL until 2008. My principals roles in that positions were calculate Forecast, Staff calculations, and of course all kind of reports, including financial reports. In 2009 I worked as Report Analyst across all campaigns and giving support to the financial controller.
Thanks to that experience I been able to work in 2012 in Nespresso as CRC Technical Analyst, and I worked two years as RTA (doing reports too) in Emergia for SegurCaixa-VidaCaixa and Catalunya Caixa, before enjoy Airbnb project in CPM, Operations Executive for Kellogg’s and now working for CPM on behalf of Agilent.
So basically, my mains tasks are work and analyse large amounts of data to provide the best relevant information and conclusions.
Currently creating reports with Power Bi to improve the insights.