Frequently Asked Questions

Getting Started

It's my first time to the site, how do I start engaging with the community?

To have access to register for events, post discussions, and create a profile – among other things – you’ll need to create a username and password. This login will be unique to the user group, and different from the Microsoft Community.
To do so:

  1. Click the SIGN UP FOR FREE button, or if you already have a username and password click the Sign In button in the upper right corner
  2. Enter your email address, and complete the signup form to get your login.
How do I connect with other users in the user group?

You can invite another user to be a contact!
Simply click on their profile and press the button ADD AS CONTACT.

Can I post a job on the user group?

Featured Employer Advertising is a self-service branding solution designed to attract maximum exposure from the best industry talent from the Power BI, PowerApps, and Flow Communities. View our Career Center to learn how to purchase various packages, distinguish your company from other employers and attract the best talent.

Where do I access user group meetings, webinars, communities, Academy courses, and more?

Click on the Participate navigation option drop down and make a selection.

Login Support

I forgot my username or password.
  • Click the Login button in the upper right corner
  • Click the Forgot Password link
  • Enter your email address associated with your account.
  • You have 3 options to recover your password:
    1. email to your primary email
    2. email to your secondary email
    3. text message to your mobile phone.

You will need to provide your secondary email and mobile phone in order to use these options. (need to be updated in your Profile) Mobile phone numbers must be validated before being used for password recovery.

Follow the prompts for your chosen password recovery method.

  • If you chose email, a reset link will be emailed to you. When you follow the link, you can reset both your username and password OR just your password.
  • If you chose mobile phone, a reset link will be texted to you. After validating the code, you can reset both your username and password OR just your password.
How can I change my username or password?

There are two ways to reset your password.

  1. If you are logged in, navigate to your Profile. Click the pencil icon next to Contact Details
    Edit contact details Select the Update Login option
  2. You can also reset your password following the steps below:
    • Click the Login button in the upper right corner
    • Click the forgot password link
    • Enter your email address associated with your account.

You have 3 options to recover your password:

  1. email to your primary email
  2. email to your secondary email
  3. text message to your mobile phone.

You will need to provide your secondary email and mobile phone in order to use these options. (need to be updated in your Profile).Mobile phone numbers must be validated before being used for password recovery.

Follow the prompts for your chosen password recovery method.

  • If you chose email, a reset link will be emailed to you. When you follow the link, you can reset both your username and password OR just your password.
  • If you chose mobile phone, a reset link will be texted to you. After validating the code, you can reset both your username and password OR just your password.

Don't see the answer to your question? Our fantastic support team is standing by to help you out!
Ask Support

Profile, Account & Communication Management

How do I access my profile?

Once logged in, navigate to your Profile by clicking the drop-down next to your picture in the upper right and clicking Profile.

You can edit your Contact Information by going to the Update Contact Details button. Select the pencil icon next to Contact Details
Edit contact details

Where do I edit my contact information?

Once logged in, navigate to your Profile by clicking the drop-down next to your picture in the upper right and clicking Profile.

You can edit your Contact Information by going to the Update Contact Details button. Select the pencil icon next to Contact Details
Edit contact details

How do I upload a profile picture?

Within your profile, click on the Actions button below the avatar. Select Change Photo from the drop down.

How do I manage my communication preferences?

In your profile, click on the Subscription Management button and select the emails you’d like to receive from us. You may update your subscription preferences at any time.

You can also manage or update your preferences for any online community notifications (including discussion notifications, messages from other community participants, contact requests, and other community messages) by visiting My Profile -> My Settings -> Email Preferences.

You may also update your preferences by sending a letter, calling, or submitting a support ticket.

Registrations

How do I transfer or switch my registration to someone else at my company?

Make sure the person you are transferring to is set up as a User.

  • Once you are logged in go to your Profile and click on My Registrations.
  • The meeting should be listed under Upcoming Events
  • Click on Meeting Details
  • Click on Edit Registration
  • Click on Transfer
  • Select the name of the person you would like to transfer registration to. Both people should receive a confirmation email that registration has been transferred.

For additional information, please contact support.

How do I edit my registration?
  • From your Profile, click on My Registrations.
  • Find the meeting under the Upcoming Events section, then click on Meeting Details.
  • Click on Edit Registration.
  • Click on Edit.
I registered for an event and am unable to attend.
  • Webinars - Do not require a cancellation. If you keep your registration active, you will receive an email notification when the recording is added to the site.
  • Chapter Meetings - Cancellation requested. Catering is ordered based-off registration numbers. Visit the Chapter Community post-event for recap posts and materials.
  • Academy Courses - Cancellation required for refund or credit.
  • Conferences & Events - Cancellation required for refund. Please see the Conference and Event Cancellation Policy for refund cut off dates and terms.
How do I cancel my registration?

Webinars, Academy or Conferences

  • From your profile, click on My Registrations.
  • Find the meeting or event from the Upcoming Meetings section. Click on Meeting Details
  • Click on Edit Registration
  • Click on Cancel

Chapter Meetings

  • Navigate to the Chapter page and click My Meeting Registrations
  • Click on View Itinerary
  • Click Cancel Registration

Please note, you are unable to cancel a past meeting registration.

What is your cancellation policy?

All purchases are final and not eligible for refund unless otherwise noted for the specific program or event. For additional information, please see our conference terms.

Firewall & Site Access Information

What is the IP address for the website?

Our website has three dedicated IP addresses which it is hosted on; 52.70.138.19, 52.6.165.57 and 64.94.16.118.

If your company has firewalls set up to restrict website access these IP addresses will need to be added to your allowed list in order for you to access the site.

If I am not receiving emails from the website/community what should I do?

Please add the following IP addresses to your company's whitelist:

  • 54.240.14.216
  • 54.240.14.217
  • 54.240.14.218
  • 54.240.14.219
  • 54.240.14.220
  • 54.240.14.221
  • 54.240.14.31
  • 54.240.14.32
  • 54.240.14.78
  • 54.240.14.79
  • 54.240.14.80
  • 54.240.14.106
Is the website accessible through any browser (Internet Explorer, Chrome, Firefox, Edge and Safari)?

Yes, the website is compatible with all web browsers.

If you are using Safari, you will need to enable cookies to Always Allow in the Settings.

On a desktop, open Safari -> Setting -> Block Cookies -> Always Allow.

On a phone, open Settings -> Safari -> Block Cookies -> Always Allow.

Terms & Conditions

Is there a Code of Conduct for behavior on the site?

Yes, all participants must agree to the Code of Conduct upon joining the community and again if terms are updated.

Can I post a job on the website?

No. Posts about job openings and/or announcements are not allowed in any of the online forums as per our Code of Conduct. This includes posting open positions at your company as well as advertising that you are looking for a job.

View our Career Center to view and post jobs.